Our nurses will continue to deliver care to all our patients who need it over the holiday season. Our Hospice Care at Home Team, also known as CoSI [coordinated, safe and integrated] look after patients usually in the last 6-8 weeks of their lives in their own homes, and for them Christmas will mean business as usual. CoSI Team Leader Lesley Wilson explains:
“For us it’s the same service no matter whether it’s Saturday, Sunday or Christmas day. Staff are on duty throughout the whole festive period including our night service on Christmas night.
Some families have a busy time with family and friends visiting, but we’re sensitive to this and will visit later in the day or give them a support call instead. There is always someone at the end of the phone. Some patients are on their own, and we will of course prioritise them.
We never know whether we’ll have a busy or quiet day, we take it as it comes.Most people will hope for snow, but we’re always happy if it doesn’t come, as the weather is always our greatest challenge during the winter. We are however lucky to have teamed up with Surrey 4×4, who will be on standby in case we need extra help in the snow to reach the patients in their homes, as was the case a few years back.
Everyone in the team will be working an unpopular shift over Christmas and New Year. We put a list up with the different shifts that need covering and everyone volunteers to take a turn in working at some point over the holiday period . We will have our CoSI ‘Christmas do’ in January instead of in December which is always so busy.”
The CoSI team are skilled registered nurses and health care assistants who offer person centred nursing and personal care, advice and support at home. They work closely together complementing the care led by CSH District Nursing Service. This care can be for a few days, or a period of weeks depending upon the individuals needs. CoSI care is available for patients registered with a North West Surrey CCG GP.
Find out more about our community care here.